Support
Need help with FlowDrive or our Zoom Marketplace app (GoHighLevel Webinar Connector)? We’re here to assist with account access, billing questions, and integration setup.
Contact support
Email: support@flowdrive.io (editable placeholder — replace with your verified support inbox)
Please include: your FlowDrive account email, a short description of the issue, screenshots if relevant, and (for Zoom/app issues) your Zoom account email and the approximate time the problem occurred.
Expected response times
- General support: we aim to reply within 1–2 business days
- Urgent outages (service unavailable for multiple users): we prioritize as soon as practicable during business hours
- Response times are targets, not guarantees; complex issues may take longer
Business hours and timezone for support coverage to be confirmed by your operations team.
Self-serve resources
- Documentation — Zoom / webinar connector overview (install & configure)
- flowdrive.io — product home
- Privacy Policy & Terms of Use
FAQ — Zoom app (stubs)
How do I install the Zoom app?
Install from the Zoom App Marketplace listing for FlowDrive / GoHighLevel Webinar Connector, then authorize the requested permissions. Full steps are in Docs.
Which Zoom permissions / scopes does the app need?
Only the scopes required to connect webinars/meetings and sync registration or related data as configured. See the high-level scopes overview on the Docs page. Exact scopes are shown in Zoom’s authorization screen at install time.
The app won’t connect or authorize — what should I try?
- Confirm you are a Zoom admin (or have permission to approve apps)
- Try a different browser or clear cookies for zoom.us
- Revoke the app under Zoom → App Marketplace → Installed Apps, then reinstall
- Email support with the error message and timestamp
How do I uninstall or revoke access?
In Zoom, open App Marketplace → Manage → Installed Apps, find the FlowDrive / connector app, and uninstall or remove authorization. You can also disconnect from within FlowDrive settings if available for your plan.
Where is my data stored / how is privacy handled?
See our Privacy Policy. Integration data is used to operate the connector on your behalf.
Before you write in
A few details that speed up resolution:
- Account email used in FlowDrive
- Whether the issue is platform-wide or Zoom-connector specific
- Steps to reproduce and any error text
- Browser and OS (for UI issues)